Terms and Conditions
Please take time to read through this information carefully.
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Please note that by making an appointment with Tranquil Space Holistic Treatments (Amy Dibble – Sole Trader) you are agreeing to the Terms & Conditions and agree to attend the appointment you have booked.
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Amy Dibble (The Therapist) is qualified to practice in: Aromatherapy, Swedish Massage, Holistic Facial, Crystal Therapy, Indian Head Massage, Reflexology and is currently training in Hot Stone Massage. The Therapist holds appropriate insurance to perform services provided.
For the purpose of these terms and conditions Amy Dibble will constitute as (The Therapist) and you (The Client).
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Tranquil Space Holistic Treatments promise to you
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Excellent customer care, treating you with dignity and respect.
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To provide a safe and confidential setting to receive your treatment.
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Deliver good customer service by responding to all enquiries within 48 hours.
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Client information will be kept strictly private and confidential.
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To provide a treatment that is personalised and best suited for your needs, to ensure you receive the maximum benefits
Client promise to Tranquil Space Holistic Treatments
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You are required to arrive on time for each treatment, for late arrivals the treatment time will be reduced.
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You understand and agree that it is your responsibility to inform The Therapist of any conditions or changes to your health, now and on-going, which may affect/and or contra-indicate you to having a treatment.
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If your Therapist requires further medical information from a practitioner, you must provide such details.
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Your Therapist cannot be held liable in any way for undeclared or unknown medical conditions.
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You understand that this therapy is not a substitute for medical advice and/or treatment
Payment
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Payment for single treatments must be made in full on the day of your appointment.
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The Therapist accepts the following forms of payment: bank transfer, PayPal or cash.
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If you have company health insurance you may be able to claim your treatment cost. The therapist provides invoices for all treatment which can be used for this purpose.
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Block bookings of Bundle Treatments must be paid for in advance to qualify for the discounted rate.
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Cancellation and Refunds
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48 hours’ notice of cancellation or postponement is required for all appointments.
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Notice of less than 48 hours will incur 50% payment of the Treatment fee.
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Unforeseen events will be taken into consideration on the day.
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The Therapist has the right to cancel any appointment after the consultation. If The Therapist feels it is for the Clients best interest for the treatment not to go ahead.
Lateness Policy
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If the client is late, their treatment cannot be extended and will end at the appointed time.
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If the Therapist is late additional time will be added to the treatment or to subsequent treatments.
General, Privacy and Consent
Clients under the age of 18 years must be accompanied by a parent or guardian. This parent or guardian must give permission for the agreed treatment to be performed and will be required to be present for the duration of the treatment in the room.
You understand that in the unlikely event of your Therapist being unable to continue treating you, for any reason, you will receive a full refund for any unfulfilled prepaid block bookings.
You are responsible for keeping all your contact information and marketing preferences up to date with the Therapist.
When you book an appointment The Therapist will collect personal details such as your name, email and telephone numbers. This information is used to identify you and contact you about the appointments and services you have booked.
When you provide The Therapist with your personal information through completing your consultation form, making a payment or contacting The Therapist about their services, you are giving your consent to The Therapist collecting that information and using it for that specific reason.
Consultation and client treatment details will not be discussed with anyone other than the client, unless the client is under the age of 18 or has a care worker or guardian.
The Therapist will not use your personal information for any secondary reason, like marketing, unless The Therapist asks you directly for consent to do so.
For the purpose of legal protection The Therapist is required to hold the personal information you have given to them to provide you with treatments and the notes about those treatments for a minimum of six years.
Six years after your last treatment, Tranquil Space Holistic Treatments will permanently delete/destroy all your personal information held.
Should you wish to withdraw your consent regarding your personal information please email with your request.
You have the right to review the personal information Tranquil Space Holistic Treatments stores about you and your treatments at any time.
You also have the right to request Tranquil Space Holistic Treatments update or amend your data if it is incorrect.
To action any of these rights at any time please email with your request.
Full details of your rights can be found at:
Disclosure
Unless required to do so by law, Tranquil Space Holistic Treatments (Amy Dibble – Sole Trader) will not otherwise share, sell or distribute any of the information you provide without your consent.
Liability
This Liability section applies only to the extent permitted by law. For the avoidance of doubt, the Therapist does not exclude or limit any liability for:
(a) personal injury (b) fraudulent misrepresentation.
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The Therapist and/or Tranquil Space Holistic Treatments (the “Company”) does not accept liability (except as set out below) for any errors and omissions and reserve the right to change information, specifications and descriptions of listed packages and services. The Therapist and/or the Company will use reasonable effort to correct errors and omissions as quickly as practicably possible after being notified of them.
The Therapist will only be liable for direct loss up to a maximum total of the price of the treatments purchased by the Client in respect of any claim.
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The Therapist shall not be liable for any loss or injury attributable to:
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The Client’s fault.
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A third party unconnected with the provision of services provided by your Therapist; or events which your Therapist, nor her suppliers or agents could have foreseen or forestalled, even if they had taken reasonable care.
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The Therapist is not liable for loss or damage to your property whilst attending home visits.
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The Therapist is not liable if you ignore her recommendation, at any time, to seek medical advice.